Assistance with hardware - Mary Frances Ypma-Wong 949.824.2029, Warren Wiechmann
Assistance with Apps - Mary Frances Ypma-Wong 949.824.2029, Warren Wiechmann
Access to digital textbooks - Mary Frances Ypma-Wong 949.824.2029, Warren Wiechmann
Obtain a trial code for digital textbook or app - Mary Frances Ypma-Wong 949.824.2029, Warren Wiechmann
Step by step Instructional Videos for the iPad
Inkling Support and Troubleshooting Guide
Case Logs, Student Scheduling, and Evaluations
Access problems - Warren Wiechmann
Courses not showing up after logging in - Terri Dean 949.824.4609
Scheduling Problems - Carol Hall
Faculty or Student Evaluations - Terri Dean 949.824.4609
Multimedia (Photo and Video)
Francisco Chanes 949.824.4733
Poster, Large-Format, or Color Printing - ImageWorks
MedEd Printer problems - Armando Gauna 949.824.1215
Office of Informational Technologies - (OIT) http://www.oit.uci.edu/index.html 949.824.2222
OIT will help you with issues regarding your UCINet ID, VPN and other university-related technical issues. The Instructional Technologies Group is responsible for School of Medicine related technical issues including Merlin and the iPad initiative.
Electronic Educational Environment - (EEE) https://eee.uci.edu/contact/
If you have problems with EEE, please follow the steps below. Note that EEE is supported by the main campus and the EEE staff is best able to troubleshoot problems. Your professors are unable to help you with individual access or technical issues, so it is most efficient to contact EEE first.
When contacting the EEE support staff, include the following information:
1) name and number of course
2) connecting from on- or off-campus device
3) using computer or iPad
4) using VPN or not
5) able to log in to other services, like Student Access or does the issue only occur with EEE?
Note - if you cannot login to other services as well, you should contact the OIT Help Desk 949.824.2222 as that would suggest that the issue is not specific to EEE.
6) What happens when trying to login? Do you get any error messages and if so, what do the errors say?
Please send Mary Frances Ypma-Wong 949.824.2029 a copy of your message sent to the EEE staff.
The iMedEd Blog also has Reviews of numerous apps, tutorials on a variety of iPad tasks and more!